Luxury Client Experience Lead

FENDI; Greater London; On-site; GBP 30,000 - 48,000; Full time

Job summary

FENDI in London seeks a Luxury Retail Ambassador to deliver an extraordinary in-store experience. You will upsell across categories, manage CRM campaigns, and set up one-on-one appointments to build a loyal client base.

Responsibilities include stock management, operating the sales system, and upholding visual merchandising standards. The ideal candidate has 3+ years in fashion retail with luxury experience, excellent communication, and a polished image.

Qualifications

• Minimum 3 years’ experience in Retail Fashion, with at least 1 in Luxury Sales.
• Bachelor’s Degree or equivalent is preferred.
• Strong selling and communication skills are necessary.

Responsibilities

• Engage in upselling and cross selling for all product categories.
• Monitor sales performance and achieve KPI targets.
• Maintain customer relationships and implement CRM campaigns.
• Operate store systems for stock, payments and customer data input.
• Maintain visual merchandising and store cleanliness.

Skills

Selling skills

Communication skills

Customer service

Relationship management

Education

Bachelor's degree

Tools

Retail POS system

Job description

FENDI in London seeks a Luxury Retail Ambassador to deliver an extraordinary in-store experience. You will upsell across categories, manage CRM campaigns, and set up one-on-one appointments to build a loyal client base.

Responsibilities include stock management, operating the sales system, and upholding visual merchandising standards. The ideal candidate has 3+ years in fashion retail with luxury experience, excellent communication, and a polished image.