Luxury Store Keyholder & Customer Experience Lead

Tapestry, Inc.; Cannock Wood; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Inclusive, innovative, and fun working

Internal mobility & career progression

1 paid volunteering day per year

Ambassador Programme

Regular social events

Equity Inclusion & Diversity (ERGs)

Employee discount

Incentive programme

Job summary

Kate Spade New York, part of the Tapestry, Inc. portfolio, is seeking a Client & Service Expert in the Cannock Wood area. You will drive sales, deepen product knowledge, and deliver the ultimate Kate Spade experience to every customer.

You’ll build a personal clientele, collaborate with a team, and uphold visual standards while handling POS transactions. The role offers an engaging, inclusive environment with opportunities for development and employee benefits.

Qualifications

• Professional selling skills and exceptional interpersonal skills.
• Prior luxury goods experience preferred.
• Proactive ability to multi-task and prioritize.
• Works well in a team environment.

Responsibilities

• Achieves individual sales goals.
• Develops strong product knowledge across all categories.
• Delivers exemplary customer service and the Kate Spade experience.
• Develops a personal clientele through proactive client outreach and use of client book.
• Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer.
• Demonstrate interest and ability to work as part of a team.
• Execute operational tasks per company directives.
• Accurately processes all POS transactions.
• Adhere to visual directives and store standards.
• Heightened responsibility as Keyholder for the store.

Skills

Sales skills

Product knowledge

Customer service

Client outreach

Teamwork

Job description

Kate Spade New York, part of the Tapestry, Inc. portfolio, is seeking a Client & Service Expert in the Cannock Wood area. You will drive sales, deepen product knowledge, and deliver the ultimate Kate Spade experience to every customer.

You’ll build a personal clientele, collaborate with a team, and uphold visual standards while handling POS transactions. The role offers an engaging, inclusive environment with opportunities for development and employee benefits.