Luxury Spa Operations Lead | Guest Experience & Team Growth

Carden Park Hotel Ltd; Chester; Hybride; GBP 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Generous bonus

Staff accommodation discount

Discounted food and drink

Free spa access

Free staff lunch

Free on-site parking

Wellbeing assistance

Golf & leisure access

Transport perk

Career development

Outdoor pursuits facilities

Charity days

Résumé du poste

Carden Park Hotel Ltd seeks a confident Spa Manager to lead day-to-day operations in a luxury spa environment. You will oversee treatments, reception, pools, F&B, leisure staff and housekeeping, driving guest satisfaction and commercial success.

You will manage a multi-department operation with a focus on safety, standards and staff development, reporting to the Spa Director and inspiring your team to deliver exceptional experiences.

Qualifications

• Proven experience managing a team and overseeing day-to-day operations in a spa, leisure, hotel or comparable customer-focused environment.
• Strong leadership skills with the ability to motivate and develop teams.
• Commercial mindset with experience driving revenue and managing costs.

Responsabilités

• Oversee day-to-day operation of the spa, including treatments, reception and bookings, pools and thermal experiences, food and beverage, leisure attendants, housekeeping and laundry.
• Champion outstanding guest service to ensure visits feel seamless, welcoming and memorable.
• Recruit, develop and retain talented people, building a motivated service-focused team.
• Work with the Spa Director to achieve revenue targets and grow the business.
• Maintain impeccable standards of cleanliness, stock control and service delivery.
• Ensure health and safety procedures are followed, including training and risk assessments.

Connaissances

Spa management

Leadership

Guest service

Sales & revenue

Health & safety

Rota planning

Budgeting

Description du poste

Carden Park Hotel Ltd seeks a confident Spa Manager to lead day-to-day operations in a luxury spa environment. You will oversee treatments, reception, pools, F&B, leisure staff and housekeeping, driving guest satisfaction and commercial success.

You will manage a multi-department operation with a focus on safety, standards and staff development, reporting to the Spa Director and inspiring your team to deliver exceptional experiences.