Five-Star Spa Treatments Manager — Lead & Elevate Guests

Carden Park Hotel Ltd; Chester; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Bonus scheme

Staff accommodation discount

Food & drink discounts

Spa & retail discounts

Free staff lunch

On-site parking

Perks platform access

Golf & leisure membership

Staff transport from Wrexham

Career progression

Qualifications funding

Outdoor pursuits discount

Charity days

Job summary

Carden Park Hotel Ltd in Chester seeks an inspiring Spa Treatments Manager to lead the day-to-day operation of the treatment offering. You will recruit, train and coach the team while maintaining five-star standards and exceptional guest experiences.

Working with the Spa Director, you will manage stock, supplier relationships, promotions and staff wellbeing, ensuring budget alignment and high service levels across a seven-day operation.

Qualifications

• Experience in a spa or hospitality management role.
• Experience supervising teams in a spa environment.
• Excellent communication and customer service skills.

Responsibilities

• Oversee day-to-day operation of the treatment area, ensuring high standards of service and guest experience.
• Lead, motivate and develop the therapy team, including recruitment and onboarding.
• Ensure staffing levels align with budget and operational requirements.
• Build and maintain strong relationships with treatment and product brand suppliers.
• Coordinate brand training for new team members and refresher training for existing therapists.
• Oversee treatment stock management, including monthly stock takes and ordering.
• Support the Spa Director in achieving commercial targets and developing the treatment business.
• Plan and deliver engaging and commercially successful treatment promotions.
• Maintain high health and safety standards within the department and report concerns promptly.
• Take responsibility for reactive operational tasks during Duty Management shifts, supporting guests and colleagues.
• Ensure treatments and departmental standards reflect five-star expectations.

Skills

Staff management

Recruitment

Training & development

Coaching

Guest experience

Health & safety

Supplier relationships

Promotions planning

Job description

Carden Park Hotel Ltd in Chester seeks an inspiring Spa Treatments Manager to lead the day-to-day operation of the treatment offering. You will recruit, train and coach the team while maintaining five-star standards and exceptional guest experiences.

Working with the Spa Director, you will manage stock, supplier relationships, promotions and staff wellbeing, ensuring budget alignment and high service levels across a seven-day operation.