Spa Manager

Carden Park Hotel Ltd; Chester; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Generous bonus

Staff accommodation discount

Discounted food and drink

Free spa access

Free staff lunch

Free on-site parking

Wellbeing assistance

Golf & leisure access

Transport perk

Career development

Outdoor pursuits facilities

Charity days

Job summary

Carden Park Hotel Ltd seeks a confident Spa Manager to lead day-to-day operations in a luxury spa environment. You will oversee treatments, reception, pools, F&B, leisure staff and housekeeping, driving guest satisfaction and commercial success.

You will manage a multi-department operation with a focus on safety, standards and staff development, reporting to the Spa Director and inspiring your team to deliver exceptional experiences.

Qualifications

• Proven experience managing a team and overseeing day-to-day operations in a spa, leisure, hotel or comparable customer-focused environment.
• Strong leadership skills with the ability to motivate and develop teams.
• Commercial mindset with experience driving revenue and managing costs.

Responsibilities

• Oversee day-to-day operation of the spa, including treatments, reception and bookings, pools and thermal experiences, food and beverage, leisure attendants, housekeeping and laundry.
• Champion outstanding guest service to ensure visits feel seamless, welcoming and memorable.
• Recruit, develop and retain talented people, building a motivated service-focused team.
• Work with the Spa Director to achieve revenue targets and grow the business.
• Maintain impeccable standards of cleanliness, stock control and service delivery.
• Ensure health and safety procedures are followed, including training and risk assessments.

Skills

Spa management

Leadership

Guest service

Sales & revenue

Health & safety

Rota planning

Budgeting

Job description

Role: Spa Manager

Hours: 40 hours a week over 7 days to include weekends and bank holidays.

Salary: Competative Salary plus extensive benefits

This is an opportunity for a confident hospitality or spa professional who thrives in a fast-paced, luxury environment and knows that the best guest experiences come from brilliant people, exceptional standards and attention to every detail. Reporting to the Spa Director, you’ll take ownership of the day-to-day running of the spa, bringing together outstanding service, encompassing all areas; Food & Beverage, Front of House, Housekeeping and Treatments.

Your day at Carden Park:

• Lead from the front: Oversee the day-to-day operation of the spa, including treatments, reception and bookings, pools and thermal experiences, food and beverage, leisure attendants, housekeeping and laundry.
• Create exceptional experiences: Champion outstanding guest service, ensuring every visit feels seamless, welcoming and memorable.
• Inspire your team: Recruit, develop and retain talented people, building a motivated, skilled and service-focused team through effective leadership, coaching and training.
• Drive commercial performance: Work closely with the Spa Director to achieve revenue and departmental targets, maximise sales opportunities and identify ways to grow the business.
• Own operational standards: Maintain impeccable standards of cleanliness, presentation, stock control and service delivery across every area of the spa.
• Put safety first: Ensure robust health and safety procedures are followed, including pool and water management, risk assessments, treatment safety and statutory training.
• Make the operation work: Manage staffing levels, rotas, productivity, stock and resources effectively, balancing an exceptional guest experience with operational efficiency.
• Be a visible leader: Take an active presence on the spa floor, resolve guest concerns professionally and confidently deputise for the Spa Director when required.

About You:

You’re an experienced spa, leisure or hospitality manager who understands what it takes to deliver a premium guest experience while running an efficient, commercially successful operation.

You’ll bring:

• Proven experience managing a team and overseeing day-to-day operations in a spa, leisure, hotel or comparable customer-focused environment.
• Strong leadership skills, with the ability to motivate, develop and hold teams accountable to high standards.
• A commercial mindset, with experience driving revenue, promoting services, managing costs and working towards financial targets.
• Excellent organisational skills, including workforce planning, rota management, stock control and operational reporting.
• A thorough understanding of health and safety, compliance and safe operational practices.
• Confidence handling guest feedback, resolving complaints and making decisions in a busy, service-led environment.
• A flexible, hands-on approach and the ability to lead by example across a varied, multi-department operation.

Most importantly, you’ll be passionate about people, committed to excellence and motivated by the challenge of making a real difference to both the guest experience and business performance.

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Generous bonus scheme / share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to perks platforms; high street discounts, and wellbeing assistance
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

BePartof Team Carden

Providing world class service is at the heart of everything we do. You will need to have a genuine passion for hospitality with a warm and welcoming nature. Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential. Experience in a similar role is desirable with experience of supervising teams. Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.