Lux Spa Operations & Guest Experience Lead

Carden Park Hotel Golf Resort & Spa; Ellesmere Port; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Generous bonus scheme

Staff meals

Discounted hotel stays

Spa access for staff

Free on-site parking

Career progression

Training & development

Two charity days

Job summary

Carden Park Hotel Golf Resort & Spa in Ellesmere Port is seeking a Spa Manager to oversee day-to-day running of the spa within a luxury environment. You will lead all areas: treatments, reception, pools, F&B, housekeeping and admin, ensuring exceptional guest experiences.

Reporting to the Spa Director, you’ll recruit, develop and coach a high-performing team, drive revenue, manage costs and uphold the highest standards of health and safety.

Qualifications

• Proven experience managing a team in a spa, leisure, hotel or similar setting.
• Strong leadership skills with the ability to develop and coach staff.
• Commercial mindset with ability to drive revenue and manage costs.
• Excellent organisational skills including rota management and reporting.
• Thorough understanding of health and safety and compliant operations.

Responsibilities

• Lead day-to-day operation of the spa, including treatments, reception, bookings, pools and therapy spaces.
• Champion outstanding guest service to ensure seamless, welcoming experiences.
• Recruit, develop and retain a skilled, service-focused team.
• Drive revenue and monitor departmental targets, maximise sales opportunities.
• Maintain high standards of cleanliness, presentation, stock control and service.
• Ensure robust health and safety procedures are followed, risk assessments included.
• Manage staffing levels, rotas, productivity and resources for efficiency.
• Be an active visible leader on the spa floor and resolve guest concerns.

Skills

Leadership

Team management

Guest experience

Commercial mindset

Health & safety

Job description

Carden Park Hotel Golf Resort & Spa in Ellesmere Port is seeking a Spa Manager to oversee day-to-day running of the spa within a luxury environment. You will lead all areas: treatments, reception, pools, F&B, housekeeping and admin, ensuring exceptional guest experiences.

Reporting to the Spa Director, you’ll recruit, develop and coach a high-performing team, drive revenue, manage costs and uphold the highest standards of health and safety.