Five-Star Spa Treatments Lead

Carden Park Hotel Golf Resort & Spa; Chester; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Bonus scheme

Discounted hotel accommodation

Food & drink discounts

Job summary

The award-winning Spa at Carden Park is seeking a Spa Treatments Manager to steer day-to-day operation of our treatment offering, ensuring exceptional standards and a high-performing team. You will recruit, train and coach staff, manage stock, and foster strong supplier relationships to deliver a five-star guest experience.

Reporting to the Spa Director, you will drive commercial targets, promotions and training initiatives, while upholding the highest health and safety standards across the

Qualifications

• Proven ability to lead a therapy team and manage recruitment, onboarding and ongoing development.
• Strong focus on guest experience and five-star service standards.
• Demonstrated commitment to health and safety in a spa environment.

Responsibilities

• Oversee day-to-day operation of the treatment area to ensure exceptional standards.
• Lead, motivate and develop the therapy team, including recruitment and training.
• Manage staffing levels in line with budget and operational needs.
• Build strong relationships with treatment and product brand suppliers.
• Coordinate brand training for new and existing therapists.
• Oversee stock management, monthly stock takes and ordering.
• Support the Spa Director in achieving commercial targets and promotions.
• Plan and deliver engaging, commercially-focused treatment promotions.
• Maintain high health and safety standards within the department.
• Handle Duty Management shifts with front-of-house support.

Skills

Team leadership

Staff development

Guest service excellence

Job description

The award-winning Spa at Carden Park is seeking a Spa Treatments Manager to steer day-to-day operation of our treatment offering, ensuring exceptional standards and a high-performing team. You will recruit, train and coach staff, manage stock, and foster strong supplier relationships to deliver a five-star guest experience.

Reporting to the Spa Director, you will drive commercial targets, promotions and training initiatives, while upholding the highest health and safety standards across the