Luxury Showroom Manager | Interiors Expert & Team Lead

Quorn Country Tiles Limited; Loose; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Paid training and development

Employee Assistance Programme

Competitive holiday allowance

Enhanced parental leave

Company pension scheme

Healthcare cash plan

Discount on products

Wellbeing initiatives

Volunteering days

Job summary

Quorn Stone, Tunbridge Wells, is seeking a Showroom Manager to lead a small sales team and deliver gold-standard customer experiences in luxury natural stone and porcelain flooring. You will manage client relationships from enquiry through aftercare, and advise on design and product suitability to inspire customers.

The role combines sales leadership with hands-on showroom duties, ensuring exceptional presentation and seamless customer journeys.

Qualifications

• Excellent customer service, organisation, and time management skills.
• Proven ability to drive sales with a commercial mindset.
• Confidence engaging with customers face-to-face and building rapport.
• Strong written communication skills with the ability to produce clear, concise emails.
• Experience managing, developing, and motivating a team.
• A background in design, interiors, or a creative industry.
• Exceptional attention to detail.
• A proactive, hands-on approach in a fast-paced environment.
• Strong interpersonal skills and ability to use initiative.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• High-end retail or construction industry experience (desirable).
• Full UK driving licence and ability to travel occasionally.

Responsibilities

• Management of a small sales team, including development and support.
• Welcoming customers and building strong, lasting relationships.
• Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors.
• Creating quotations, processing payments, and arranging deliveries.
• Delivering outstanding after-sales service.
• Managing showroom diary and online appointments.
• Updating the CRM system with customer information and daily activity.
• Problem solving and handling customer queries effectively.
• Ensuring the showroom is always presented to an exceptional standard.
• Occasional travel to other showrooms and Head Office.

Skills

Customer service

Organisation

Time management

Sales drive

People skills

Interpersonal skills

Microsoft Office

Driving licence

Travel flexibility

Tools

Microsoft Office

Job description

Quorn Stone, Tunbridge Wells, is seeking a Showroom Manager to lead a small sales team and deliver gold-standard customer experiences in luxury natural stone and porcelain flooring. You will manage client relationships from enquiry through aftercare, and advise on design and product suitability to inspire customers.

The role combines sales leadership with hands-on showroom duties, ensuring exceptional presentation and seamless customer journeys.