Showroom Manager

Quorn Country Tiles Limited; Loose; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Paid training and development

Employee Assistance Programme

Competitive holiday allowance

Enhanced parental leave

Company pension scheme

Healthcare cash plan

Discount on products

Wellbeing initiatives

Volunteering days

Job summary

Quorn Stone, Tunbridge Wells, is seeking a Showroom Manager to lead a small sales team and deliver gold-standard customer experiences in luxury natural stone and porcelain flooring. You will manage client relationships from enquiry through aftercare, and advise on design and product suitability to inspire customers.

The role combines sales leadership with hands-on showroom duties, ensuring exceptional presentation and seamless customer journeys.

Qualifications

• Excellent customer service, organisation, and time management skills.
• Proven ability to drive sales with a commercial mindset.
• Confidence engaging with customers face-to-face and building rapport.
• Strong written communication skills with the ability to produce clear, concise emails.
• Experience managing, developing, and motivating a team.
• A background in design, interiors, or a creative industry.
• Exceptional attention to detail.
• A proactive, hands-on approach in a fast-paced environment.
• Strong interpersonal skills and ability to use initiative.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• High-end retail or construction industry experience (desirable).
• Full UK driving licence and ability to travel occasionally.

Responsibilities

• Management of a small sales team, including development and support.
• Welcoming customers and building strong, lasting relationships.
• Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors.
• Creating quotations, processing payments, and arranging deliveries.
• Delivering outstanding after-sales service.
• Managing showroom diary and online appointments.
• Updating the CRM system with customer information and daily activity.
• Problem solving and handling customer queries effectively.
• Ensuring the showroom is always presented to an exceptional standard.
• Occasional travel to other showrooms and Head Office.

Skills

Customer service

Organisation

Time management

Sales drive

People skills

Interpersonal skills

Microsoft Office

Driving licence

Travel flexibility

Tools

Microsoft Office

Job description

As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design. Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold-standard service across all showroom operations.

What You Will Be Doing:

• Management of a small sales team, including development and support
• Welcoming customers and building strong, lasting relationships
• Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors
• Creating quotations, processing payments, and arranging deliveries
• Delivering outstanding after-sales service
• Managing showroom diary and online appointments
• Updating the CRM system with customer information and daily activity
• Problem solving and handling customer queries effectively
• Ensuring the showroom is always presented to an exceptional standard
• Occasional travel to other showrooms and Head Office

• Excellent customer service, organisation, and time management skills
• Proven ability to drive sales with a commercial mindset
• Confidence engaging with customers face-to-face and building rapport
• Strong written communication skills with the ability to produce clear, concise emails
• Experience managing, developing, and motivating a team
• A background in design, interiors, or a creative industry
• Exceptional attention to detail
• A proactive, hands-on approach in a fast-paced environment
• Strong interpersonal skills and ability to use initiative
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• High-end retail or construction industry experience (desirable)
• Full UK driving licence and ability to travel occasionally

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence. Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team. As we expand from strength to strength, we would love to hear from you!

Salary: Base Salary of £33,000.00-£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)

Working hours: 37 hours per week, with 2 days off.

Location: Tunbridge Wells, Competitive salary package with bonus potential

• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance with option to buy additional days
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• Wellbeing initiatives, including Mental Health First Aiders
• 2 volunteering days per year

If you're passionate about interiors, enjoy working with people, and is looking to grow your career in retail management, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you're excited about the role but don't meet every requirement, we still encourage you to apply.

Opening hours:

• Monday-Friday: 9:00am-5:00pm
• Saturday: 9:30am-5:00pm
• Sunday: 10:30am-4:00pm

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