Tunbridge Wells - Luxury Showroom Manager

Quorn Stone; Tunbridge Wells; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Friendly team environment

Training and development opportunities

Company pension scheme

Healthcare cash plan (Simply Health)

Discount on Quorn Stone products

2 volunteering days per year

Job summary

Quorn Stone is seeking a Showroom Manager for our Tunbridge Wells team. You will lead a small sales team, ensure the showroom is presented to the highest standard, and deliver exceptional customer experiences from initial enquiry through to aftercare.

You will provide expert advice on product suitability and design, manage client relationships, and drive sales with a commercial mindset while maintaining gold-standard service across all showroom operations.

Qualifications

• Experience leading a small sales team and driving sales.
• Strong customer service, organisation and time management.
• Background in design, interiors or a creative industry.
• Proactive, hands-on in a fast-paced retail environment.
• Excellent written communication.
• Full UK driving licence and ability to travel occasionally.

Responsibilities

• Lead showroom day-to-day operations and team.
• Build customer relationships from enquiry to aftercare.
• Provide product advice on suitability and design.
• Create quotations, process payments, arrange deliveries.
• Manage showroom diary and online appointments.
• Maintain showroom to the highest standard.
• Occasional travel to other showrooms and Head Office.

Skills

Sales leadership

Customer service

Team management

Interpersonal skills

Design knowledge

Communication

Microsoft Office

Driving license

Tools

CRM system

Job description

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service.

We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.

Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team. As we expand from strength to strength, we would love to hear from you!

• Salary: Base Salary of £33,000.00–£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
• Working hours: 37 hours per week, with 2 days off.
• Location: Tunbridge Wells

The role

As the Showroom Manager, you will take full responsibility for the day‑to‑day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design.

Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold‑standard service across all showroom operations.

What You Will Be Doing

• Management of a small sales team, including development and support
• Welcoming customers and building strong, lasting relationships
• Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors
• Creating quotations, processing payments, and arranging deliveries
• Delivering outstanding after‑sales service
• Managing showroom diary and online appointments
• Updating the CRM system with customer information and daily activity
• Problem solving and handling customer queries effectively
• Ensuring the showroom is always presented to an exceptional standard
• Occasional travel to other showrooms and Head Office

To be an excellent Showroom Manager, you will need

• Excellent customer service, organisation, and time management skills
• Proven ability to drive sales with a commercial mindset
• Confidence engaging with customers face‑to‑face and building rapport
• Strong written communication skills with the ability to produce clear, concise emails
• Experience managing, developing, and motivating a team
• A background in design, interiors, or a creative industry
• Exceptional attention to detail
• A proactive, hands‑on approach in a fast‑paced environment
• Strong interpersonal skills and ability to use initiative
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• High‑end retail or construction industry experience (desirable)
• Full UK driving licence and ability to travel occasionally

Benefits We Offer

• A friendly and welcoming team environment
• Competitive salary package with bonus potential
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance with option to buy additional days
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• 2 volunteering days per year

If you’re passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we’d love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you’re excited about the role but don’t meet every requirement, we still encourage you to apply.

Opening hours:
Monday–Friday: 9:00am–5:00pm
Saturday: 9:30am–5:00pm
Sunday: 10:30am–4:00pm