Luxury Showroom Manager

Quorn Stone; Exeter; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Training & development

Healthcare plan

Pension

Job summary

Quorn Stone in Exeter is seeking a Showroom Manager to lead the new Exeter showroom this autumn. You will drive daily showroom operations, lead a small sales team, and deliver outstanding customer experiences.

You will advise on product suitability and interior design, nurture client relationships from enquiry through aftercare, and ensure the showroom is presented to the highest standard. You will thrive in a fast-paced environment with a supportive team and rewarding career path.

Qualifications

• Excellent customer service, organisation, and time management skills.
• Confidence engaging with customers face-to-face.
• Strong written communication with the ability to produce concise emails.
• Commercially minded with proven ability to drive sales.
• Exceptional attention to detail and a proactive, hands-on attitude.

Responsibilities

• Managing and supporting a small sales team.
• Welcoming customers into the showroom and building strong client relationships.
• Providing advice on suitability, sizing, pricing, and interiors with confidence and creativity.
• Creating quotations, processing payments, arranging deliveries, and managing after-sales service.
• Managing the showroom diary and online appointments.
• Updating the CRM system with customer information and daily activity.
• Problem solving and handling customer queries effectively.

Skills

Customer service

Organisation

Time management

Face-to-face communication

Written communication

Commercial mindset

Attention to detail

Interpersonal skills

Initiative

Team leadership

Tools

Excel

PowerPoint

Word

Job description

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service.

We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.

Due to continued growth, we are looking for a Showroom Manager to lead our upcoming Exeter Showroom this autumn. As we expand from strength to strength, we would love to hear from you!

• Salary: Base Salary of £33,000.00-£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
• Working hours: Full-time, 37 hours per week with 2 days off
• Location: Exeter, United Kingdom

The Role:

As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and interior design.

You will play a key role in managing customer relationships from initial enquiry through to aftercare, ensuring every client receives a gold-standard service experience.

What You Will Be Doing:

• Managing and supporting a small sales team
• Welcoming customers into the showroom and building strong client relationships
• Providing advice on suitability, sizing, pricing, and interiors with confidence and creativity
• Creating quotations, processing payments, arranging deliveries, and managing after-sales service
• Managing the showroom diary and online appointments
• Updating the CRM system with customer information and daily activity
• Problem solving and handling customer queries effectively
• Ensuring the showroom is presented to an exceptional standard at all times

To Be an Excellent Showroom Manager, You Will Need:

• Excellent customer service, organisation, and time management skills
• Confidence engaging with customers face-to-face and building rapport
• Strong written communication skills with the ability to produce clear, concise emails
• A commercially minded approach with proven ability to drive sales
• Exceptional attention to detail
• A proactive, hands-on attitude within a fast-paced environment
• Strong interpersonal skills and willingness to support the wider team
• Ability to use initiative and anticipate future business needs
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
• A background in design, interiors, or a creative industry (desirable)
• High-end retail experience (desirable)
• Full UK driving licence preferred

Benefits We Offer:

• A friendly and welcoming team environment
• Competitive salary package with bonus potential
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance with option to buy additional days
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• 2 volunteering days per year

If you're passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives.

Base Salary of £33,000.00-£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)