Luxury Sales Consultant - Clienteling & Style

Tapestry, Inc.; City of Edinburgh; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador programme

Social events

Diversity initiatives

Employee discount

Incentive programme

Job summary

Coach, part of the Tapestry portfolio, is seeking a Sales Associate at our Edinburgh store. The role combines luxury‑retail service, omni‑channel selling, and collaboration to drive brand loyalty and revenue.

You will deliver an elevated shopping experience, meet personal and store sales goals, and support daily store operations. The ideal candidate has 1+ year in luxury retail, strong English, and comfort with mobile POS and social selling.

Qualifications

• 1+ years of luxury retail or high-end fashion experience.
• Strong English proficiency required.

Responsibilities

• Represent Coach as brand ambassador and adhere to style standards.
• Build client relationships through personalized styling and product knowledge.
• Drive sales through cross-selling and tailored recommendations.
• Utilize POS, clienteling tools, and social selling to capture data and encourage repeat purchases.
• Develop and execute personal sales plans to meet KPIs.
• Source new customers and follow up to close sales.
• Maintain high energy on the shop floor and adapt selling techniques to business needs.
• Perform daily operations (cash wrap, stock, merchandising) with service standards.

Skills

Luxury retail experience

English proficiency

Customer service

Social media savvy

Live-stream / video demos

Tools

POS system

iPad / laptop

Mobile POS

Job description

Coach, part of the Tapestry portfolio, is seeking a Sales Associate at our Edinburgh store. The role combines luxury‑retail service, omni‑channel selling, and collaboration to drive brand loyalty and revenue.

You will deliver an elevated shopping experience, meet personal and store sales goals, and support daily store operations. The ideal candidate has 1+ year in luxury retail, strong English, and comfort with mobile POS and social selling.