Luxury Sales Associate — Heathrow T5

Fortnum & Mason plc; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hourly rate & overtime

Annual bonus up to 5%

Store & restaurant discounts

Holiday & wellbeing days

Pension scheme

Staff party

Job summary

Fortnum & Mason Heathrow – T5 invites you to join our luxury store team as a Sales Associate. This full-time role (40 hours per week) offers excellent training, a premium customer experience and opportunities to develop in a prestigious environment.

Reporting to the Floor Manager, you will deliver world-class service, engage customers with Fortnum’s story, and contribute to achieving departmental KPIs through teamwork and personal excellence.

Qualifications

• Experience in a fast-paced environment is desirable.
• Ability to deliver excellent customer service.
• Friendly, warm approach with strong people skills.
• Flexibility to work shifts, including weekends, mornings and late finishes.
• Outstanding communication skills.

Responsibilities

• Operate tills to create an exceptional lasting impression.
• Build relationships with customers on the shop floor through storytelling.
• Assist with stock rotation and store presentation.

Skills

Customer service

Storytelling

Flexibility

People skills

Communication

Tools

POS system

Job description

Fortnum & Mason Heathrow – T5 invites you to join our luxury store team as a Sales Associate. This full-time role (40 hours per week) offers excellent training, a premium customer experience and opportunities to develop in a prestigious environment.

Reporting to the Floor Manager, you will deliver world-class service, engage customers with Fortnum’s story, and contribute to achieving departmental KPIs through teamwork and personal excellence.