Luxury Retail Sales & Stock Associate - Heathrow

Fortnum & Mason plc; Greater London; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Hourly rate & overtime

Discretionary bonus

Store discounts

Job summary

Fortnum & Mason plc at Heathrow Airport, Terminal 4, seeks a Sales & Stock Associate to deliver a seamless luxury shopping experience. You will balance outstanding customer service with efficient stockroom operations in an exciting international setting.

You’ll engage customers with product knowledge, maintain pristine sales areas, and support stock control, merchandising, and till transactions. A flexible, proactive team player is essential for success in this fast-paced environment.

Qualifications

• Passion for delivering exceptional customer service.
• Interest in luxury retail and premium products.
• Adaptable and proactive in a fast-paced airport setting.
• Comfortable working on shop floor and in stockroom.
• Strong communication and attention to detail.

Responsibilities

• Deliver personalised service reflecting the Fortnum & Mason brand.
• Share product knowledge and assist with recommendations.
• Maintain presentation of sales areas with attention to detail.
• Receive, unpack and organise deliveries.
• Support stock control, replenishment, rotation and ticketing.
• Ensure product availability while maintaining high standards.
• Assist with visual merchandising per brand guidelines.
• Process transactions accurately using the till system.
• Collaborate with the team to create a welcoming environment.
• Comply with health & safety and food safety requirements.

Skills

Customer service

Retail experience

Strong communication

Team player

Flexible schedule

Tools

Till system

Job description

Fortnum & Mason plc at Heathrow Airport, Terminal 4, seeks a Sales & Stock Associate to deliver a seamless luxury shopping experience. You will balance outstanding customer service with efficient stockroom operations in an exciting international setting.

You’ll engage customers with product knowledge, maintain pristine sales areas, and support stock control, merchandising, and till transactions. A flexible, proactive team player is essential for success in this fast-paced environment.