Sales Associate - St Pancras (40h)

Fortnum & Mason; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant

28 days’ holiday + a day off for your birthday

Annual staff party and incredible gifts after 5 years

Job summary

Fortnum & Mason is seeking a full-time Sales Associate for our St Pancras store, dedicated to providing world-class service. The ideal candidate will possess a passion for our products and excel in delivering exceptional customer experiences.

Responsibilities include service across tills and shop floor, personalizing customer interactions, and building local relationships. We offer competitive pay, discounts, and a commitment to career development in a luxury environment.

Qualifications

• Experience in a fast-paced environment in a similar role.
• Proven ability to deliver excellent customer service.
• A friendly warm approach with great people skills.

Responsibilities

• Delivering exceptional service across the tills, shop floor and hamper desk.
• Provide a personalised experience capturing the story telling magic across all Fortnum’s products.
• Build relationships with local clientele.

Skills

Excellent customer service

People skills

Flexibility

Job description

Join the Fortnum & Mason St Pancras Team!

Fortnum & Mason are looking for an exceptional full time Sales Associate to join our busy St Pancras store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do:

• Delivering exceptional service across the tills, shop floor and hamper desk
• Provide a personalised experience capturing the story telling magic across all Fortnum’s products
• Build relationships with local clientele

What We're Looking For:

• Experience in a fast paced environment in a similar role
• Proven ability to deliver excellent customer service
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.