Sales Associate - Heathrow (T5)

Fortnum & Mason plc; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hourly rate & overtime

Annual bonus up to 5%

Store & restaurant discounts

Holiday & wellbeing days

Pension scheme

Staff party

Job summary

Fortnum & Mason Heathrow – T5 invites you to join our luxury store team as a Sales Associate. This full-time role (40 hours per week) offers excellent training, a premium customer experience and opportunities to develop in a prestigious environment.

Reporting to the Floor Manager, you will deliver world-class service, engage customers with Fortnum’s story, and contribute to achieving departmental KPIs through teamwork and personal excellence.

Qualifications

• Experience in a fast-paced environment is desirable.
• Ability to deliver excellent customer service.
• Friendly, warm approach with strong people skills.
• Flexibility to work shifts, including weekends, mornings and late finishes.
• Outstanding communication skills.

Responsibilities

• Operate tills to create an exceptional lasting impression.
• Build relationships with customers on the shop floor through storytelling.
• Assist with stock rotation and store presentation.

Skills

Customer service

Storytelling

Flexibility

People skills

Communication

Tools

POS system

Job description

JointheFortnum&Mason Heathrow – T5 Team!

Begin your journey with a touch of timeless British elegance at the Fortnum & Mason store in Terminal 5. Whether you're seeking last-minute gifts or a calming pre-flight coffee or tea, our Heathrow store offers a curated selection of Fortnum’s favourites – all just steps from your gate. From luxurious chocolates to fine wines and iconic teas, discover the perfect travel companion or souvenir, wrapped in Fortnum’s unmistakable style. Travel well, the Fortnum’s way.

Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Heathrow – T5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI’s are reached through both individual excellence and teamwork.

Please note: this is a full-time role (40 hours/week).

All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

WhyWorkForUs:

• Competitivehourlyrate+paidovertime*
• Discretionaryannualbonus(upto5%ofsalary)*
• Upto40%storeandrestaurantdiscounts*
• 28daysholiday+adayoffforyourbirthdayand5extrawellbeingdaysoff*
• Matchedpensionschemeandcareerdevelopmentopportunities
• Annualstaffparty

*subject to terms and conditions

WhatYou'llDo:

• Work on the tills to create an exceptional lasting impression
• Build relationships with customers on the shop floor through story telling
• Help with stock rotation

WhatWe'reLookingFor:

• Experienceinafastpacedenvironmentinasimilarrole
• Provenabilitytodeliverexcellentcustomerservice
• A friendly warm approach with great peopleskills
• Flexibilitytoworkvariousshifts,includingweekends, early shifts and late finishes
• Outstandingcommunicationskills

Thisisagreatopportunitytodemonstrateagenuinepassionindeliveringamemorableexperiencetoallourcustomers,aswellasdevelopingyourskillsetwithina luxury setting.

Please note that this is a physically demanding role and involves prolonged standing, walking, and manual handling activities.

Wearecommittedtodevelopingyourcareerandnurturingyourtalent,regardlessofage;disability;genderreassignment;marriageandcivilpartnership;pregnancyandmaternity;race;religionorbelief;sex;sexualorientation.Werespectandembraceeachother’sdifferences,tocreateatrulyinclusiveenvironment.

Inthelastyearalone,ourpeoplehavebeenrecognisedandcelebrated,winningawardsfortheiroutstandingcontributionstoRetail,Technology,GlobalHospitality&Tourism,VisualMerchandising&Display,CustomerServiceandLocalCommunityAwards.