Sales Associate (Bath & Body)

Fortnum & Mason; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5%)

Up to 40% store and restaurant discounts

Subsidised staff restaurant

28 days holiday + additional days off

Matched pension scheme

Career development opportunities

Job summary

A luxury retail brand is seeking a Sales Associate for its Bath & Body department in Greater London. The ideal candidate will deliver world-class service, share their extensive product knowledge, and engage customers warmly. Previous experience in a retail role is preferred, as well as a passion for luxury products. This full-time position involves achieving sales targets while working collaboratively within a team. Competitive pay and staff perks are offered, including discounts and holiday benefits.

Qualifications

• Previous experience in a similar role is preferred.
• Flexibility to work 37.5 hours per week across a rotating schedule.
• A genuine love for luxury retail and Bath & Body products.
• Passion for Bath & Body products and ability to learn product details.

Responsibilities

• Welcome and engage customers to create a memorable shopping experience.
• Share expertise in Bath & Body products to inspire customers.
• Assist customers in finding suitable products.
• Maintain impeccable presentation standards across the department.
• Collaborate with the team to achieve sales targets and KPIs.
• Stay curious about new products and trends and learn continuously.
• Handle transactions efficiently and accurately for a seamless experience.

Skills

Customer service

Product knowledge

Sales targets achievement

Team collaboration

Teamwork

Tools

POS system

Cash handling

Merchandising

Job description

Direct message the job poster from Fortnum & Mason

Fortnum & Mason – Sales Associate, Bath & Body Department

Step into the world of luxury retail at Fortnum & Mason, where every interaction is an opportunity to create unforgettable experiences. We’re looking for an exceptional Sales Associate who will bring passion, expertise, and personality to our Bath & Body department.

As part of our team, you’ll deliver world‑class service, inspiring customers with your deep product knowledge and enthusiasm. Reporting to the Floor Manager, you’ll ensure every visit feels special while helping us achieve departmental goals through both individual brilliance and collaborative teamwork.

Why Work For Us

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You’ll Do

• Welcome and engage customers, creating a warm and memorable shopping experience
• Share your expert knowledge of Bath & Body products to inspire and delight
• Assist customers in finding products that suit their needs and preferences
• Maintain impeccable presentation standards across the department
• Work collaboratively with your team to achieve sales targets and KPIs
• Stay curious and proactive in learning about new products and trends
• Handle transactions efficiently and accurately, ensuring a seamless experience

What We’re Looking For

• A genuine love for luxury retail and Bath & Body products
• Previous experience in a similar role
• A confident, engaging, and friendly approach to customer service
• A hunger to learn and master our products inside‑out
• Flexibility to work 37.5 hours per week across a rotating schedule (including weekends)

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Sales and Customer Service
• Retail