Luxury Sales Associate — Bespoke Service & Clients

Fortnum & Mason; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant

28 days’ holiday + a day off for your birthday

Annual staff party and incredible gifts after 5 years

Job summary

Fortnum & Mason is seeking a full-time Sales Associate for our St Pancras store, dedicated to providing world-class service. The ideal candidate will possess a passion for our products and excel in delivering exceptional customer experiences.

Responsibilities include service across tills and shop floor, personalizing customer interactions, and building local relationships. We offer competitive pay, discounts, and a commitment to career development in a luxury environment.

Qualifications

• Experience in a fast-paced environment in a similar role.
• Proven ability to deliver excellent customer service.
• A friendly warm approach with great people skills.

Responsibilities

• Delivering exceptional service across the tills, shop floor and hamper desk.
• Provide a personalised experience capturing the story telling magic across all Fortnum’s products.
• Build relationships with local clientele.

Skills

Excellent customer service

People skills

Flexibility

Job description

Fortnum & Mason is seeking a full-time Sales Associate for our St Pancras store, dedicated to providing world-class service. The ideal candidate will possess a passion for our products and excel in delivering exceptional customer experiences.

Responsibilities include service across tills and shop floor, personalizing customer interactions, and building local relationships. We offer competitive pay, discounts, and a commitment to career development in a luxury environment.