Sales & Stock Associate - Heathrow T4

Fortnum & Mason plc; Greater London; Hybrid; GBP 1,515,000 - 1,791,000; Full time

Benefits offered by this job

Hourly rate & overtime

Discretionary bonus

Store discounts

Job summary

Fortnum & Mason plc at Heathrow Airport, Terminal 4, seeks a Sales & Stock Associate to deliver a seamless luxury shopping experience. You will balance outstanding customer service with efficient stockroom operations in an exciting international setting.

You’ll engage customers with product knowledge, maintain pristine sales areas, and support stock control, merchandising, and till transactions. A flexible, proactive team player is essential for success in this fast-paced environment.

Qualifications

• Passion for delivering exceptional customer service.
• Interest in luxury retail and premium products.
• Adaptable and proactive in a fast-paced airport setting.
• Comfortable working on shop floor and in stockroom.
• Strong communication and attention to detail.

Responsibilities

• Deliver personalised service reflecting the Fortnum & Mason brand.
• Share product knowledge and assist with recommendations.
• Maintain presentation of sales areas with attention to detail.
• Receive, unpack and organise deliveries.
• Support stock control, replenishment, rotation and ticketing.
• Ensure product availability while maintaining high standards.
• Assist with visual merchandising per brand guidelines.
• Process transactions accurately using the till system.
• Collaborate with the team to create a welcoming environment.
• Comply with health & safety and food safety requirements.

Skills

Customer service

Retail experience

Strong communication

Team player

Flexible schedule

Tools

Till system

Job description

Location: Heathrow Airport, London

Contract: Full-time (40 hours per week)

For over three centuries, Fortnum & Mason has been home to extraordinary food, exceptional service, and unforgettable experiences. Our people are at the heart of everything we do, and we are proud to deliver moments of joy to customers from around the world every day.

As we continue to grow our presence at Heathrow Airport, we are looking for warm, enthusiastic, and customer-focused individuals to join our team in Terminal 4 in this exciting and fast-paced international environment.

Why Work For Us

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*
• Matched pension scheme and excellent career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do

As a Sales & Stock Associate, you will play a vital role in delivering a seamless luxury shopping experience, balancing exceptional customer service on the shop floor with efficient stockroom operations behind the scenes.

In this dynamic airport environment, you will:

• Deliver outstanding, personalised service that reflects the Fortnum & Mason brand
• Share product knowledge confidently, supporting customers with recommendations and queries
• Maintain beautifully presented sales areas with strong attention to detail
• Receive, unpack, and organise deliveries efficiently in line with operational needs
• Support stock control, replenishment, rotation, and ticketing
• Ensure product availability while maintaining impeccable standards
• Assist with visual merchandising in line with brand guidelines
• Process transactions accurately using the till system
• Work collaboratively with your team to create a warm, welcoming environment
• Ensure all activities comply with health & safety and food safety requirements

What We Are Looking For

• Passion for delivering exceptional customer service
• Interest in luxury retail, fine food, and premium products
• Adaptable and proactive, with the ability to thrive in a fast-paced airport setting
• Comfortable working both on the shop floor and in the stockroom
• Strong communication skills and attention to detail
• Reliable, punctual, and a committed team player
• Flexibility to work early mornings, evenings, weekends, and public holidays
• Previous retail experience is preferred

Please note:

• Appointment is subject to satisfactory references and pre-employment checks (5 years)
• Due to the security requirements of working at Heathrow Airport, additional screening will be required

Please note that this is a physically demanding role and involves prolonged standing, walking, and manual handling activities.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards