Personal Shopping Coordinator

HARRODS; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Harrods is seeking a Personal Shopping Coordinator to support the Personal Shopping team in delivering a seamless client experience at our Knightsbridge store. The role focuses on coordinating stock movement, processing client orders and ensuring accurate dispatch across departments.

You will work closely with Personal Shoppers and report into the Personal Shopping Manager, maintaining stock accuracy, handling till operations and collaborating with store teams to meet client expectations.

Qualifications

• Experience in retail or operational support.
• Strong till/POS system knowledge and accuracy.
• Excellent communication and multitasking abilities.

Responsibilities

• Coordinate stock movement across departments to ensure efficient delivery to clients.
• Oversee stock counts and returns to concession and Own Bought departments.
• Maintain stock accuracy and resolve discrepancies.
• Coordinate stock between Harrods locations, dispatch and collection points.
• Process transactions, handle client orders, and prepare items for dispatch.
• Follow compliance and security procedures, including till operations.
• Work with stock control and operational teams to ensure clear communication.
• Support Personal Shoppers with operational tasks to deliver a seamless client experience.

Skills

Stock management

Customer service

Till knowledge

Communication

Organised

Tools

POS system

Job description

Our Personal Shopping team are now looking for a Personal Shopping Coordinator to join them. Supporting a fast-paced and highly client-focused environment, you'll play a key role in ensuring a seamless experience by coordinating stock movement and supporting the operational side of the client journey.

About the Role

In this role, you will work closely with Personal Shoppers and report into the Personal Shopping Manager, supporting the team to deliver exceptional service in every interaction. You'll be responsible for coordinating stock movement across the store, ensuring products are delivered efficiently and accurately to clients.

You will:

• Manage stock movement across departments, ensuring efficient delivery to clients and internal stakeholders
• Oversee stock counts and ensure timely returns to Concession and Own Bought departments
• Maintain stock accuracy, promptly resolving discrepancies and escalating where needed
• Coordinate stock between Harrods locations, including dispatch, collection points, and customer areas
• Process transactions, handle client orders, and prepare items for dispatch
• Follow all compliance and security procedures, including till operations and stock protocols
• Work closely with stock control and operational teams to ensure clear communication and accurate tracking
• Support Personal Shoppers with operational tasks to deliver a seamless client experience

This role is fully on site, working 5 out of 7 days per week.

About You

You will be highly organized, detail-oriented, and thrive in a fast-paced retail environment. With strong operational knowledge and a collaborative approach, you'll be confident supporting multiple priorities while maintaining accuracy and service excellence.

You will:

• Have experience working in a retail or operational support role
• Demonstrate strong systems and till knowledge, with the ability to process transactions accurately
• Be confident multitasking, managing competing priorities, calls, and emails
• Have a strong understanding of stock management and inventory processes
• Be an excellent communicator, building relationships across multiple teams
• Take a proactive and solutions-focused approach to problem-solving
• Be comfortable working in a physical role, including handling stock and moving products

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.