On-Site Personal Shopping Operations Coordinator

HARRODS; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Harrods is seeking a Personal Shopping Coordinator to support the Personal Shopping team in delivering a seamless client experience at our Knightsbridge store. The role focuses on coordinating stock movement, processing client orders and ensuring accurate dispatch across departments.

You will work closely with Personal Shoppers and report into the Personal Shopping Manager, maintaining stock accuracy, handling till operations and collaborating with store teams to meet client expectations.

Qualifications

• Experience in retail or operational support.
• Strong till/POS system knowledge and accuracy.
• Excellent communication and multitasking abilities.

Responsibilities

• Coordinate stock movement across departments to ensure efficient delivery to clients.
• Oversee stock counts and returns to concession and Own Bought departments.
• Maintain stock accuracy and resolve discrepancies.
• Coordinate stock between Harrods locations, dispatch and collection points.
• Process transactions, handle client orders, and prepare items for dispatch.
• Follow compliance and security procedures, including till operations.
• Work with stock control and operational teams to ensure clear communication.
• Support Personal Shoppers with operational tasks to deliver a seamless client experience.

Skills

Stock management

Customer service

Till knowledge

Communication

Organised

Tools

POS system

Job description

Harrods is seeking a Personal Shopping Coordinator to support the Personal Shopping team in delivering a seamless client experience at our Knightsbridge store. The role focuses on coordinating stock movement, processing client orders and ensuring accurate dispatch across departments.

You will work closely with Personal Shoppers and report into the Personal Shopping Manager, maintaining stock accuracy, handling till operations and collaborating with store teams to meet client expectations.