Luxury Sales Support Specialist & Brand Ambassador

Tapestry, Inc.; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Inclusive culture

Career progression

Volunteer day

Employee discount

Incentive programme

Ambassador Programme

Job summary

Coach, part of Tapestry, Inc., is seeking a Sales Support Associate in London to help drive store performance and deliver an exceptional customer experience. You will welcome clients, handle transactions on POS, support stock movement, and contribute to visual merchandising with a focus on luxury service.

Ideal candidates will have 1+ years in luxury retail, strong fashion knowledge, and excellent communication in English.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Luxury retail

Cash handling

POS systems

English proficiency

Tools

POS systems

iPad

Laptop

Job description

Coach, part of Tapestry, Inc., is seeking a Sales Support Associate in London to help drive store performance and deliver an exceptional customer experience. You will welcome clients, handle transactions on POS, support stock movement, and contribute to visual merchandising with a focus on luxury service.

Ideal candidates will have 1+ years in luxury retail, strong fashion knowledge, and excellent communication in English.