Luxury Retail Sales Assistant – Elevate Customer Moments

Frasers Group; Scunthorpe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff discount across Frasers Group

Competitive pay

Career progression

Premium environment

Training and development

Job summary

Flannels is seeking a Sales Assistant in Scunthorpe to be the face of luxury retail, greeting customers, styling with intent, and guiding them through collections with confidence.

From day one you’ll receive a full in-store induction and access to development pathways, including Team Leader programmes and nationally recognised qualifications. Bring energy, strong communication, and a real passion for designer fashion to a fast-paced environment.

Qualifications

• Confident, energetic, and driven to deliver.
• Strong communication and people skills.
• Genuine passion for customer service.
• Team-first mindset and ability to thrive in fast-paced retail.
• Reliable, flexible, and adaptable to change.
• Genuine interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends to tailor recommendations.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless; presentation is non-negotiable.
• Ensure the store is trade-ready each morning through replenishment and prep.
• Spot opportunities for add-ons or smarter alternatives.
• Deliver service that’s consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures to keep standards high.

Skills

Confidence & energy

Communication skills

Customer service passion

Team mindset

Adaptability

Designer fashion interest

Job description

Flannels is seeking a Sales Assistant in Scunthorpe to be the face of luxury retail, greeting customers, styling with intent, and guiding them through collections with confidence.

From day one you’ll receive a full in-store induction and access to development pathways, including Team Leader programmes and nationally recognised qualifications. Bring energy, strong communication, and a real passion for designer fashion to a fast-paced environment.