Luxury Fashion Sales Assistant — Elevate Customer Moments

Frasers Group; Sutton; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Staff discount

Career progression

Premium environment

Training & development

Job summary

Flannels in Sutton is seeking a Sales Assistant to be the face of luxury retail. You’ll welcome customers, ask the right questions, and style with intent, bringing promotions and loyalty perks to life.

Presenting the shop floor impeccably and handling transactions with confidence are essential from day one. As part of the Frasers Group, you’ll receive a thorough in-store induction and access to development pathways, including team leader programmes and nationally recognised qualifications to

Qualifications

• Excellent customer service and communication skills.
• Able to work in fast-paced retail.
• Desire to learn and develop in-store skills.
• Interest in designer fashion and trends.
• Reliable and flexible with scheduling.

Responsibilities

• Welcome every customer as if it’s a luxury experience.
• Ask the right questions and style with intent.
• Stay up to date on collections, brands and trends.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions accurately and confidently.
• Keep the shop floor looking flawless; presentation matters.
• Get the store trade-ready each morning through replenishment.
• Spot add-ons or smarter alternatives when appropriate.
• Deliver service that’s consistent, considered, and unmistakably Flannels.
• Follow policies to maintain high standards.

Skills

Customer service

Communication

Teamwork

Flexibility

Fashion sense

Job description

Flannels in Sutton is seeking a Sales Assistant to be the face of luxury retail. You’ll welcome customers, ask the right questions, and style with intent, bringing promotions and loyalty perks to life.

Presenting the shop floor impeccably and handling transactions with confidence are essential from day one. As part of the Frasers Group, you’ll receive a thorough in-store induction and access to development pathways, including team leader programmes and nationally recognised qualifications to