Luxury Fashion Sales Associate Elevate Customer Experience

Frasers Group; Mansfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Real progression

Premium environment

Training and development

Job summary

Flannels, part of the Frasers Group, is seeking a Sales Assistant to be the face of luxury retail. You’ll greet customers, style with intent, and ensure every interaction feels personal, polished and premium.

Join a premium environment with an in-store induction and development pathways, including team leader programmes and nationally recognised qualifications, supporting your growth within Flannels and the Frasers Group.

Qualifications

• Confidence, energy and a drive to deliver.
• Strong communication and people skills.
• Genuine passion for customer service.
• Team-first mindset in fast-paced retail.
• Reliability and flexibility.
• Interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flanners.
• Follow our policies and procedures. They're what keep the standard high.

Skills

Confidence

Communication skills

People skills

Customer service

Teamwork

Reliability

Flexibility

Designer fashion interest

Job description

Flannels, part of the Frasers Group, is seeking a Sales Assistant to be the face of luxury retail. You’ll greet customers, style with intent, and ensure every interaction feels personal, polished and premium.

Join a premium environment with an in-store induction and development pathways, including team leader programmes and nationally recognised qualifications, supporting your growth within Flannels and the Frasers Group.