Luxury Fashion Sales Associate - Elevate Customer Moments

Flannels; Southampton; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Real progression

Premium environment

Training and development

Job summary

Flannels is seeking a Sales Assistant to be the face of luxury retail, welcoming customers and styling with intent. You’ll stay on top of collections and trends to drive personalised recommendations and deliver promotions and loyalty perks with confidence.

From day one you’ll receive a full in-store induction and access to internal development pathways, Team Leader programmes and nationally recognised qualifications to support your growth within Flannels and the Frasers Group.

Qualifications

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

Job description

Flannels is seeking a Sales Assistant to be the face of luxury retail, welcoming customers and styling with intent. You’ll stay on top of collections and trends to drive personalised recommendations and deliver promotions and loyalty perks with confidence.

From day one you’ll receive a full in-store induction and access to internal development pathways, Team Leader programmes and nationally recognised qualifications to support your growth within Flannels and the Frasers Group.