Lux Fashion Sales Associate: Elevate Customer Experiences

FLANNELS; Cambridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Training & development

Premium environment

Fast career progression

Job summary

Flannels is hiring a Sales Assistant to be the first touch of luxury for customers, providing a polished, personalised experience in-store. You’ll stay informed on trends, deliver confident service, and help create moments that feel premium and effortless.

You’ll thrive in a fast-paced retail environment, enjoy staff discounts, and have access to in-store induction and development pathways as you grow within Flannels and the Frasers Group.

Qualifications

• Strong communication and people skills.
• Genuine passion for customer service.
• Interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

Skills

Customer service

Communication

People skills

Team player

Flexibility

Fashion interest

Job description

Flannels is hiring a Sales Assistant to be the first touch of luxury for customers, providing a polished, personalised experience in-store. You’ll stay informed on trends, deliver confident service, and help create moments that feel premium and effortless.

You’ll thrive in a fast-paced retail environment, enjoy staff discounts, and have access to in-store induction and development pathways as you grow within Flannels and the Frasers Group.