Luxury Fashion Sales Assistant – Elevate Customer Experience

FLANNELS; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Staff discount

Career progression

Premium environment

Training & development

Job summary

Flannels is seeking a determined Sales Assistant to deliver a luxury retail experience in our Milton Keynes store. You will greet customers, style with intent, and stay on top of trends to land tailored recommendations.

You'll drive transactions, maintain flawless presentation, and contribute to a premium environment that inspires customers daily. Training and progression are offered within the Frasers Group family.

Qualifications

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special, because they are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

Skills

Confidence

Strong communication

People skills

Customer service

Team-first mindset

Reliability

Flexibility

Designer fashion interest

Job description

Flannels is seeking a determined Sales Assistant to deliver a luxury retail experience in our Milton Keynes store. You will greet customers, style with intent, and stay on top of trends to land tailored recommendations.

You'll drive transactions, maintain flawless presentation, and contribute to a premium environment that inspires customers daily. Training and progression are offered within the Frasers Group family.