Luxury Retail Keyholder & Clienteling Lead

Max Mara Fashion Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Harrods luxury environment

Career development within Marella &amp

Competitive salary & benefits

Collaborative team environment

Job summary

Max Mara Fashion Group is seeking a motivated Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience. You will act as a brand ambassador, supporting daily operations and taking ownership of the concession in the absence of management.

Responsibilities include delivering personalised service, driving targets, building client relationships, and mentoring team members in a luxury Harrods setting.

Qualifications

• Previous experience in premium or luxury retail.
• Strong sales track record and client-focused approach.
• Excellent communication and interpersonal skills.
• Proven people management and team leadership abilities.

Responsibilities

• Deliver exceptional, personalised service in line with luxury standards.
• Achieve and exceed sales targets and KPIs.
• Build and maintain a client base through proactive clienteling.
• Lead by example and act as Manager on Duty when required.
• Support onboarding and mentor new team members.

Skills

Premium luxury retail

Sales excellence

Clienteling

People management

MS Office (Excel/Word)

Communication skills

Organisational skills

Team leadership

Tools

Microsoft Excel

Microsoft Word

Office Suite

Job description

Max Mara Fashion Group is seeking a motivated Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience. You will act as a brand ambassador, supporting daily operations and taking ownership of the concession in the absence of management.

Responsibilities include delivering personalised service, driving targets, building client relationships, and mentoring team members in a luxury Harrods setting.