Keyholder

Max Mara Fashion Group; Greater London; In loco; GBP 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Harrods luxury environment

Career development within Marella &amp

Competitive salary & benefits

Collaborative team environment

Descrizione del lavoro

Max Mara Fashion Group is seeking a motivated Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience. You will act as a brand ambassador, supporting daily operations and taking ownership of the concession in the absence of management.

Responsibilities include delivering personalised service, driving targets, building client relationships, and mentoring team members in a luxury Harrods setting.

Competenze

• Previous experience in premium or luxury retail.
• Strong sales track record and client-focused approach.
• Excellent communication and interpersonal skills.
• Proven people management and team leadership abilities.

Mansioni

• Deliver exceptional, personalised service in line with luxury standards.
• Achieve and exceed sales targets and KPIs.
• Build and maintain a client base through proactive clienteling.
• Lead by example and act as Manager on Duty when required.
• Support onboarding and mentor new team members.

Conoscenze

Premium luxury retail

Sales excellence

Clienteling

People management

MS Office (Excel/Word)

Communication skills

Organisational skills

Team leadership

Strumenti

Microsoft Excel

Microsoft Word

Office Suite

Descrizione del lavoro

Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering "haute de gamme" feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.

The Role

We are seeking a motivated and commercially driven Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience. As a Key Holder, you will act as a brand ambassador and role model for the team, supporting daily operations and taking ownership of the concession in the absence of management.

Key Responsibilities

• Deliver exceptional, personalised service in line with luxury retail and Harrods standards
• Achieve and exceed sales targets and KPIs
• Build and maintain a strong personal client base through proactive clienteling
• Develop long-term relationships to drive loyalty and repeat business
• Provide expert styling advice and product knowledge

Leadership & Team Support

• Act as Manager on Duty when required
• Lead by example in sales, service, and professionalism
• Support and motivate the team to achieve concession targets
• Assist with onboarding and mentoring new team members
• Demonstrate strong people management skills, with the ability to guide, support, and develop team members effectively

Operations & Store Standards

• Support opening and closing procedures and ensure store security
• Maintain exceptional visual merchandising and boutique standards
• Support stock management, replenishment, and deliveries
• Ensure compliance with Harrods and brand operational procedures

About You

• Previous experience in premium or luxury retail
• Strong sales track record and client-focused approach
• Excellent communication and interpersonal skills
• Professional, reliable, and trustworthy
• Strong organisational skills and attention to detail
• Proven people management skills with the ability to lead, motivate, and develop a team
• Good knowledge of Microsoft Office, particularly Excel and Word
• Experience working within Harrods or luxury department store environment
• Previous senior sales or supervisory experience
• Clienteling experience

What We Offer

• Opportunity to work within Harrods, a world-leading luxury environment
• Career development within Marella and Max Mara Fashion Group
• Competitive salary and benefits
• Supportive and collaborative team environment