Concession Manager

KeyPartners; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

MBO bonus

Salary up to £50,000 per year

Job summary

KeyPartners, on behalf of a prestigious global Luxury Homewear Brand, seeks a Concession Manager to lead their flagship space inside Harrods, London. The role requires strong commercial acumen, team leadership, and a passion for delivering an exceptional high-end customer experience.

You will drive revenue, manage stock and VM compliance, build lasting relationships with HNWIs, and work closely with Brand Head Office to align standards. Experience in luxury retail and Harrods is highly preferred.

Qualifications

• Experience leading in luxury retail with P&L responsibility.
• Proven ability to drive revenue and optimize stock in a concession.
• Strong clienteling skills with High-Net-Worth customers.

Responsibilities

• Lead the concession's commercial strategy, sales targets and KPIs.
• Directly manage and mentor a team of 2 Client Advisors.
• Build relationships with VIP clients and leverage CRM for loyalty.
• Coordinate with Brand Head Office and Harrods store management.
• Oversee stock, inventory control, and seasonal rollouts.

Skills

Luxury retail leadership

Concession/department store experience

CRM & clienteling

Team leadership

English communication

Tools

CRM software

Job description

On behalf of our client, a prestigious global Luxury Homewear Brand renowned for its exceptional craftsmanship and timeless design, we are currently searching for a high-caliber Concession Manager to lead their flagship space inside Harrods, London.

This is a key role for a motivated retail professional with strong commercial acumen, good team leadership skills, and a passion for delivering exceptional customer experience within high-end department stores.

Key Responsibilities

• Commercial Leadership: Accountable for the overall P&L, sales targets, and KPIs of the concession. Develop and execute strategic plans to drive revenue, maximize product yield, and capitalize on peak business periods. Reporting directly to the City Director, you will provide regular updates on sales metrics and strategic initiatives
• Team Management & Development: Directly manage, mentor, and coach a team of 2 Client Advisors
• Luxury Clienteling & CRM: Build and maintain long-lasting relationships with High-Net-Worth Individuals (HNWIs) and VIP clients. Leverage CRM tools to drive brand loyalty and repeat business
• Operational & Stakeholder Excellence: Act as the main liaison between the Brand Head Office and Harrods store management. Ensure full compliance with both store policies and brand visual merchandising (VM) guidelines
• Stock & Inventory Control: Oversee inventory levels, shrink control, stock replenishment, and seasonal collection rollouts

Ideal Candidate Profile

• Proven Experience: Management experience within the Luxury Retail sector (Homewear, Fine Interiors, Fashion, Fine Jewelry, or Accessories)
• Concession/Department Store Background: Prior management experience within Harrods is strongly preferred. Candidates with strong concession experience from other top-tier luxury department stores (e.g., Selfridges, Liberty, Harvey Nichols) will also be considered
• Commercial & Analytical Mindset: In-depth understanding of retail metrics, stock management, inventory control, and profit optimization
• Leadership & People Skills: Strong ability to inspire, motivate, and develop retail teams in a high-touch, fast-paced environment
• Client Engagement: Exceptional interpersonal and communication skills in English. Proven ability to connect seamlessly with global high-net-worth clients (additional languages such as Arabic or Mandarin are an advantage)

What the Role Offers

• Base salary up to £50,000 per annum (dependent on experience)
• Performance-driven MBO (Management by Objectives) Bonus