Luxury Retail Team Leader — Client Advisor Manager

Moncler; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

MONCLER is seeking a Team/Department Manager (Client Advisor Manager) for Harrods London. The role focuses on delivering exceptional client service, growing sales, and leading a high‑performing team within a luxury retail environment.

You will recruit, train, and coach staff, manage store operations, and analyze performance data to drive results while maintaining brand standards and customer loyalty.

Qualifications

• 3–5 years’ retail management experience, including at least 2–3 years in luxury or premium fashion retail.
• Deep product sensitivity and styling expertise, with a genuine passion for fashion, craftsmanship and brand heritage.
• Proven commercial track record in achieving sales targets, growing clientele and developing high‑performing teams.
• Strong people leadership with experience coaching, motivating and managing employee relations in a fast‑paced retail environment.
• Advanced organisational skills with meticulous attention to detail and the ability to prioritise effectively.
• Commercial and analytical capability, confidently interpreting sales reports, KPIs and performing fundamental calculations to drive performance.

Responsibilities

• Ensure Moncler sales and service standards are embodied consistently across all customer and team interactions.
• Motivate the sales team and lead by example in service, product knowledge and commercial behaviours.
• Proactively recruit, interview and hire a high‑performing team that drives store sales and builds long‑term customer loyalty.
• Drive store sales and productivity through effective management of KPIs including sales, UPT, conversion, productivity and inventory.
• Oversee daily store operations to ensure efficiency and protection of company assets, including schedule management, inventory control, cash handling, shipping and receiving.

Tools

CRM systems

Microsoft Office

POS systems

Job description

MONCLER is seeking a Team/Department Manager (Client Advisor Manager) for Harrods London. The role focuses on delivering exceptional client service, growing sales, and leading a high‑performing team within a luxury retail environment.

You will recruit, train, and coach staff, manage store operations, and analyze performance data to drive results while maintaining brand standards and customer loyalty.