Luxury Member Experience Team Leader

Acquire Intelligence; Chappel; On-site; GBP 42,000 - 53,000; Full time

Benefits offered by this job

On-site work

Competitive salary + super

Full-time, 38 hours/week

Job summary

Acquire Intelligence is seeking a Team Leader, Member Retention for the South Yarra clubs. You will lead a small high-profile team, work directly with the client’s Head of Retention, and spend time on-site at the clubs to ensure white-glove service for top-tier members.

You will coach your team, handle member communications, and provide actionable insights and reporting to drive retention and satisfaction.

Qualifications

• Experience in luxury hospitality, wellness, or private member clubs.
• At least 1 year leading or supervising a team (supervisor, duty manager, etc.).
• Luxury service mindset for top-tier members.
• Coaching skills with ability to give direct feedback.
• Professional presence on phone and in person, with clear reporting.

Responsibilities

• Lead two Member Retention Specialists and report to the Head of Retention.
• Spend regular time on site at the clubs to ensure service standards.
• Make calls yourself and coach the team to deliver excellence.
• Provide insights and reporting to the client on member retention.

Job description

Acquire Intelligence is seeking a Team Leader, Member Retention for the South Yarra clubs. You will lead a small high-profile team, work directly with the client’s Head of Retention, and spend time on-site at the clubs to ensure white-glove service for top-tier members.

You will coach your team, handle member communications, and provide actionable insights and reporting to drive retention and satisfaction.