Luxury Member Experience Specialist

Acquire Intelligence; Chappel; Sur place; GBP 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Training on site at clubs

Team Leader mentorship

Competitive salary + super

Full-time 38 hours/week

Résumé du poste

Acquire Intelligence is seeking a Member Experience Specialist to look after the top-tier members of a private luxury wellness club. The role involves personalised check-in calls, renewals, and payment support, all delivered in the club's tone.

You will receive training on site at the clubs, with ongoing development through your Team Leader. The position is full-time (38 hours/week) with a competitive salary and benefits.

Qualifications

• At least 2 years in a client-facing luxury hospitality role (hotels, concierge, front office, private clubs, premium retail or fine dining).
• A warm, natural voice and the confidence to hold unscripted conversations with high-profile members.
• Excellent spoken and written English.
• Polished presentation, tone and manner.
• Right to work in Australia and consent to background and reference checks.

Responsabilités

• Personalised check-in calls to members, reconnecting with those whose visits have lapsed and welcoming renewals.
• Assist members with payments while maintaining the club's tone and standards.
• Learn each member's priorities and share feedback with the club.

Connaissances

Luxury hospitality

Communication

Voice quality

Presentation

Work rights Australia

Description du poste

Acquire Intelligence is seeking a Member Experience Specialist to look after the top-tier members of a private luxury wellness club. The role involves personalised check-in calls, renewals, and payment support, all delivered in the club's tone.

You will receive training on site at the clubs, with ongoing development through your Team Leader. The position is full-time (38 hours/week) with a competitive salary and benefits.