Membership Growth & Retention Leader

Frasers Group; Croydon; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Free gym membership

20% brand discount

Fearless 1000 Bonus

Monthly Champion rewards

Everlast Champions program

Leadership qualifications training

Product and training opportunities

Job summary

Frasers Group in Croydon is seeking a Sales & Retention Manager to lead sales growth, maximise member retention, and ensure a seamless journey from first visit onward. You’ll be a frontline ambassador for sales excellence, coaching the team and partnering with the General Manager on operational standards.

The role requires leadership, strong communication, and a proactive approach to driving all revenue lines, including memberships and product spend. Evening and weekend flexibility is expected.

Qualifications

• Leadership experience in sales-driven teams.
• Strong emphasis on retention and growth of membership.
• Excellent communication and interpersonal skills with a solutions focus.

Responsibilities

• Lead sales initiatives and drive membership growth.
• Maximise retention across the live member movement.
• Own the club activity planner and ensure initiatives are well-planned.

Skills

Leadership

Sales driven

Job description

Frasers Group in Croydon is seeking a Sales & Retention Manager to lead sales growth, maximise member retention, and ensure a seamless journey from first visit onward. You’ll be a frontline ambassador for sales excellence, coaching the team and partnering with the General Manager on operational standards.

The role requires leadership, strong communication, and a proactive approach to driving all revenue lines, including memberships and product spend. Evening and weekend flexibility is expected.