Senior Luxury Client Advisor & CRM Specialist

Fendi S.r.l.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

FENDI is seeking a luxury retail Ambassador in Greater London to deliver an extraordinary shopping experience. You will engage clients with upselling across categories, manage CRM-driven campaigns, and uphold impeccable store standards.

The role requires at least 5 years in luxury fashion, fluent English, strong selling and interpersonal skills, and the ability to work within a high-end team. Bachelor’s degree preferred; knowledge of retail systems valued.

Qualifications

• Minimum 5 years’ experience in retail fashion, with at least 2 in luxury sales
• Ladies RTW category experience is essential
• Strong selling and communication skills are necessary
• Fluent English; knowledge of other languages is a plus
• Bachelor’s Degree or equivalent preferred
• Excellent customer service and relationships skills
• Proficiency with computers and retail management systems

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance targets and KPIs with supervision.
• Provide customer feedback on products, especially newly launched items.

Skills

Selling skills

Communication skills

Fluent English

Customer service

Organization

Multitasking

Fashion/luxury knowledge

Computer skills

Retail systems

Education

Bachelor’s Degree or equivalent

Tools

CRM tools

POS system

Retail management system

Job description

FENDI is seeking a luxury retail Ambassador in Greater London to deliver an extraordinary shopping experience. You will engage clients with upselling across categories, manage CRM-driven campaigns, and uphold impeccable store standards.

The role requires at least 5 years in luxury fashion, fluent English, strong selling and interpersonal skills, and the ability to work within a high-end team. Bachelor’s degree preferred; knowledge of retail systems valued.