Luxury Interior Sales Advisor - Design, Service & Revenue

OKA Direct LTD; Harrogate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Birthday day off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Discretionary bonus scheme

Discounts on 60+ UK retailers

Pension scheme

Life assurance

Free eye tests

Cycle to work

Travel loans

Social events

Online wellbeing centre

Job summary

We are currently looking to recruit a full-time Interior Sales Advisor (40 hours) to support our Retail Team, in Harrogate. OKA Direct LTD is a luxury furniture and homeware retailer focused on beautiful interiors and exceptional customer experience.

The role emphasises in-store service, product knowledge and enthusiastic engagement with customers. You will contribute to sales targets while maintaining store presentation and supporting the IDS and design services.

Qualifications

• Previous luxury retail experience, ideally within the furniture or homeware sectors.
• Passion for providing best-in-class customer service and building lasting customer relationships.
• Proven soft selling skills, including link-selling of complimentary products.
• Good organisational skills and the ability to prioritise.
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training.
• Target-driven.
• Keen interest and enthusiasm for beautiful interiors.
• A creative, problem-solving spirit.
• Passion for the OKA brand.

Responsibilities

• Provision of exceptional customer service to OKA customers.
• Providing advice and guidance on products to customers in person and via phone.
• Generating and maximising revenue to meet sales targets.
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
• Identifying sales opportunities.
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS).
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas.

Skills

Luxury retail experience

Customer service

Soft selling

Organization

Weekend flexibility

Target driven

Interiors interest

Creative problem solving

Brand passion

EPOS system

Tools

EPOS system

Job description

We are currently looking to recruit a full-time Interior Sales Advisor (40 hours) to support our Retail Team, in Harrogate. OKA Direct LTD is a luxury furniture and homeware retailer focused on beautiful interiors and exceptional customer experience.

The role emphasises in-store service, product knowledge and enthusiastic engagement with customers. You will contribute to sales targets while maintaining store presentation and supporting the IDS and design services.