Interior Sales Advisor

OKA; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holiday (incl. bank) pro rata

Birthday day off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Discretionary bonus scheme

Discounts via My OKA benefits platform

Company pension scheme

Job summary

OKA in Harrogate is seeking a full-time Interior Sales Advisor to join our Retail Team. You will provide outstanding customer service, share product knowledge, and help customers create beautiful interiors with a focus on luxury furniture and homeware.

The role requires weekend and holiday work with occasional travel to support other stores and training. You will contribute to a thriving store environment, upholding presentation standards and delivering an exceptional in-store experience.

Qualifications

• Luxury retail experience in furniture/homeware
• Exceptional customer service and relationship-building
• Proven soft selling and cross-selling skills
• Strong organisational and prioritisation abilities
• Willingness to work weekends/public holidays and occasional travel
• Target-driven mindset
• Interest and enthusiasm for beautiful interiors
• Creative problem-solving attitude
• Passion for the OKA brand

Responsibilities

• Provide exceptional customer service to OKA customers
• Offer product advice in person and via phone
• Generate and maximise revenue to meet sales targets
• Process EPOS transactions and related paperwork accurately
• Identify and pursue sales opportunities
• Promote OKA In-Store Design Advisors and IDS
• Be an active, helpful presence on the sales floor and manage returns

Skills

Luxury retail experience

Customer service excellence

Soft selling / cross-selling

Organisational skills

Weekend availability

Target-driven

Passion for interiors

Creative problem-solving

Brand passion for OKA

Job description

We are currently looking to recruit a full-time Interior Sales Advisor (40 hours) to support our Retail Team, in Harrogate.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Assistant with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 14stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.