Interior Sales Advisor

OKA Direct LTD; Harrogate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Birthday day off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Discretionary bonus scheme

Discounts on 60+ UK retailers

Pension scheme

Life assurance

Free eye tests

Cycle to work

Travel loans

Social events

Online wellbeing centre

Job summary

We are currently looking to recruit a full-time Interior Sales Advisor (40 hours) to support our Retail Team, in Harrogate. OKA Direct LTD is a luxury furniture and homeware retailer focused on beautiful interiors and exceptional customer experience.

The role emphasises in-store service, product knowledge and enthusiastic engagement with customers. You will contribute to sales targets while maintaining store presentation and supporting the IDS and design services.

Qualifications

• Previous luxury retail experience, ideally within the furniture or homeware sectors.
• Passion for providing best-in-class customer service and building lasting customer relationships.
• Proven soft selling skills, including link-selling of complimentary products.
• Good organisational skills and the ability to prioritise.
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training.
• Target-driven.
• Keen interest and enthusiasm for beautiful interiors.
• A creative, problem-solving spirit.
• Passion for the OKA brand.

Responsibilities

• Provision of exceptional customer service to OKA customers.
• Providing advice and guidance on products to customers in person and via phone.
• Generating and maximising revenue to meet sales targets.
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes.
• Identifying sales opportunities.
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS).
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas.

Skills

Luxury retail experience

Customer service

Soft selling

Organization

Weekend flexibility

Target driven

Interiors interest

Creative problem solving

Brand passion

EPOS system

Tools

EPOS system

Job description

We are currently looking to recruit a full-time Interior Sales Advisor (40 hours) to support our Retail Team, in Harrogate.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Assistant with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 14stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.