Luxury Hotel Restaurant Floor Manager - Guest Experience Lead

C&E-Recruitmen; Bath; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free hotel breaks and leisure passes

Enhanced maternity and paternity pay

Subsidised learning courses

Learning and development opportunities

Led by an established leadership team

Job summary

Emberwood, a luxury Bath hotel with a stylish British brasserie, is seeking an experienced Restaurant Floor Manager to lead the dining room team and uphold exceptional service.

You will work closely with the Restaurant General Manager to ensure flawless food and beverage delivery, seat guest experiences, manage reservations, and mentor junior staff.

This role offers strong progression in a renowned hospitality environment and the chance to contribute to a guest-focused, high-end dining operation.

Qualifications

• Experience managing a restaurant at Assistant Manager or Floor Manager level.
• At least 1 year in a comparable quality hospitality environment.
• Experience in a busy, fast-paced restaurant.
• Strong knowledge of reservations and bookings.
• Experience in an all-day dining operation.

Responsibilities

• Oversee day-to-day running of the restaurant and ensure exceptional service.
• Lead and develop the front-of-house team and foster a guest-focused culture.
• Collaborate with the Restaurant General Manager on operations, service standards and guest satisfaction.
• Manage reservations, seating plans and workflow to maximise guest experience.

Skills

Leadership

Communication

People management

Guest service

Job description

Emberwood, a luxury Bath hotel with a stylish British brasserie, is seeking an experienced Restaurant Floor Manager to lead the dining room team and uphold exceptional service.

You will work closely with the Restaurant General Manager to ensure flawless food and beverage delivery, seat guest experiences, manage reservations, and mentor junior staff.

This role offers strong progression in a renowned hospitality environment and the chance to contribute to a guest-focused, high-end dining operation.