Floor Manager: Lead Service & Guest Experience

Sutton Hotel Collection; Bath; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted hotel stays

Wellness & health benefits

Cycle to work

Enhanced parental leave

Training & development

Meals on duty

On-site parking

Uniforms provided

Job summary

Emberwood, a destination restaurant at Francis Hotel Bath, is recruiting a Floor Manager to lead food service and guest experiences. This full-time role covers evenings and weekends, five days out of seven, with a total package around £30,960 plus tronç and hotel benefits.

You will supervise the Order of Service, train junior team members, and support the Restaurant Manager to ensure slick, professional service and memorable guest stays. A minimum of 1 year in a similar role is required.

Qualifications

• At least 1 year of experience in a comparable Floor Manager or supervisory role.
• Guest-focused approach with ability to lead a hospitality team.
• Strong knowledge of service standards and staff training.

Responsibilities

• Oversee floor service to ensure high standards and guest satisfaction.
• Support Restaurant Manager in training junior staff and managing the team.
• Take sole responsibility of duty management for restaurant, bar, terrace and lounge.
• Ensure compliance with Health and Safety standards and brand guidelines.

Job description

Emberwood, a destination restaurant at Francis Hotel Bath, is recruiting a Floor Manager to lead food service and guest experiences. This full-time role covers evenings and weekends, five days out of seven, with a total package around £30,960 plus tronç and hotel benefits.

You will supervise the Order of Service, train junior team members, and support the Restaurant Manager to ensure slick, professional service and memorable guest stays. A minimum of 1 year in a similar role is required.