Luxury Hotel Receptionist — Global Opportunities & Free Stay

IHG Hotels & Resorts; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

A leading hotel brand seeks a full-time Receptionist for its Edinburgh location. You will manage guest check-ins and check-outs, address inquiries, and provide personalized service to enhance the guest experience. The ideal candidate has experience in a luxury hotel environment and is proficient in hotel systems, particularly Opera. This position offers competitive pay, generous benefits, and a chance to grow within a global hospitality company.

Benefits

Complimentary stay for you+1 after probation

Generous discounts across F&B outlets

28 days holiday, increasing up to 33

Financial wellbeing app - Wagestream

Meals while on duty

Mental Health First Aiders and support programs

Taxi subsidy for night shifts

Company sick pay and life insurance

Discounts for hotels and restaurants globally

Refer a Friend programme

Qualifications

• Experience in a Receptionist, Concierge, or Guest Services role at a 4/5-star hotel.
• Confidence in using hotel systems, with Opera experience being a significant advantage.
• A genuine passion for delivering personalized luxury experiences is essential.

Responsibilities

• Check in and out guests efficiently.
• Address guest queries and complaints.
• Encourage guests to join the loyalty program.

Skills

Hotel systems experience

Passion for luxury experiences

Team collaboration

Tools

Opera

Job description

A leading hotel brand seeks a full-time Receptionist for its Edinburgh location. You will manage guest check-ins and check-outs, address inquiries, and provide personalized service to enhance the guest experience. The ideal candidate has experience in a luxury hotel environment and is proficient in hotel systems, particularly Opera. This position offers competitive pay, generous benefits, and a chance to grow within a global hospitality company.