Luxury Front Office Supervisor: VIP Guest Experience

Six Senses London; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Global career development

Hotel & dining discounts

Complimentary nights at Six Senses

Enhanced family leave

Pension & life cover

Wellbeing programs

Travel season tickets

Medicash health plan

Volunteering opportunities

Wellbeing app access

Job summary

Six Senses London is seeking an experienced Front Office Supervisor to lead a skilled team in delivering exceptional guest experiences. You will oversee check-in/out, coordinate arrivals and billing, and uphold luxury service standards across the front desk and reception areas.

The role requires familiarity with hotel systems, staff training, and a proactive approach to guest satisfaction, safety, and brand initiatives. A hospitality background is essential.

Qualifications

• 2 years' experience in a similar or greater role in luxury hotels (front office preferred)
• Hospitality diploma/degree from a recognized hospitality school is preferred
• MS Office and hotel systems (POS, PMS, CRM) proficiency
• Fluent in English; additional languages are a plus

Responsibilities

• Greet guests on arrival and conduct check-in/out efficiently, using guest names
• Coordinate arrivals, departures and billing; block rooms and resolve discrepancies
• Ensure rooms are clean and well maintained prior to check-in; monitor maintenance standards
• Assist in scheduling, training and providing feedback to Front Office staff
• Handle guest feedback and inquiries; log and follow up actions; assist in emergencies and safety protocols
• Follow LQA standards and corporate brand initiatives

Skills

Fluent English

MS Office

POS systems

PMS

CRM platforms

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS systems

PMS

CRM platforms

Job description

Six Senses London is seeking an experienced Front Office Supervisor to lead a skilled team in delivering exceptional guest experiences. You will oversee check-in/out, coordinate arrivals and billing, and uphold luxury service standards across the front desk and reception areas.

The role requires familiarity with hotel systems, staff training, and a proactive approach to guest satisfaction, safety, and brand initiatives. A hospitality background is essential.