Front Office Supervisor

Six Senses London; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Global career development

Hotel & dining discounts

Complimentary nights at Six Senses

Enhanced family leave

Pension & life cover

Wellbeing programs

Travel season tickets

Medicash health plan

Volunteering opportunities

Wellbeing app access

Job summary

Six Senses London is seeking an experienced Front Office Supervisor to lead a skilled team in delivering exceptional guest experiences. You will oversee check-in/out, coordinate arrivals and billing, and uphold luxury service standards across the front desk and reception areas.

The role requires familiarity with hotel systems, staff training, and a proactive approach to guest satisfaction, safety, and brand initiatives. A hospitality background is essential.

Qualifications

• 2 years' experience in a similar or greater role in luxury hotels (front office preferred)
• Hospitality diploma/degree from a recognized hospitality school is preferred
• MS Office and hotel systems (POS, PMS, CRM) proficiency
• Fluent in English; additional languages are a plus

Responsibilities

• Greet guests on arrival and conduct check-in/out efficiently, using guest names
• Coordinate arrivals, departures and billing; block rooms and resolve discrepancies
• Ensure rooms are clean and well maintained prior to check-in; monitor maintenance standards
• Assist in scheduling, training and providing feedback to Front Office staff
• Handle guest feedback and inquiries; log and follow up actions; assist in emergencies and safety protocols
• Follow LQA standards and corporate brand initiatives

Skills

Fluent English

MS Office

POS systems

PMS

CRM platforms

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS systems

PMS

CRM platforms

Job description

As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
• Review arrivals and departures to plan for the next day's activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensure that any discrepancies are resolved.
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Ensure rooms are checked prior to guest's check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
• Assist in scheduling, training and providing feedback to Front Office Receptionists.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
• Knowledge and strict adherence to LQA standards.

What's in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package- Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year- Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development- Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts- Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses- Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you're with us!).
• Enhanced Family Leave- Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection- Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing- Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans- Helping you get to work in a more affordable and sustainable way.
• Medicash Plan- Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities- Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App- 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years' experience in a similar or greater role in luxury hotels with proven results.Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including POS, PMS and CRM platforms
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.