Luxury Front Desk Supervisor – Guest Experience Lead

Axiom Hospitality Limited; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Guest upgrades 10%

Lunch/dinner referrals

Guest reviews £20

Guest preferences £25

Mystery Guest £20

Employee awards £150

Hotel rates 50% off

Free meals on duty

Uniform cleaning

Annual Xcape stay

Wagestream access

EAP access

Discounts

Referral bonuses £250

Training & progression

Job summary

Middle Eight in London seeks a Reception Supervisor to lead a shift and uphold five-star service, ensuring personal touches that guests remember. You will welcome guests, supervise front desk operations and coach the team to maintain high standards.

Reporting to the Front Office Manager, you will collaborate with Housekeeping, Concierge and F&B to create seamless guest experiences while guiding staff through busy periods with confidence and warmth.

Qualifications

• Previous hotel reception or front office experience is essential.
• Experience supervising shifts or coaching colleagues is advantageous.
• Five-star/luxury service background is welcome but not mandatory.
• We value potential, judgment and the energy you bring to conversations.
• Clear spoken and written English and the ability to work independently is required.

Responsibilities

• Welcome guests with warmth, creating a personal experience from arrival to departure.
• Supervise daily reception operations, including check-ins/outs, payments and records.
• Lead the team during busy periods with practical guidance and support.
• Assist with rotas, training, coaching and appraisals to build consistency.
• Coordinate with Housekeeping, Concierge and F&B to ensure seamless guest experiences.

Skills

Guest relations

Leadership

Communication

Team supervision

Job description

Middle Eight in London seeks a Reception Supervisor to lead a shift and uphold five-star service, ensuring personal touches that guests remember. You will welcome guests, supervise front desk operations and coach the team to maintain high standards.

Reporting to the Front Office Manager, you will collaborate with Housekeeping, Concierge and F&B to create seamless guest experiences while guiding staff through busy periods with confidence and warmth.