Luxury Front Office Supervisor – Guest Experience

Edwardian Hotel Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Complimentary meals

Recommend a Friend Scheme

Annual complimentary night stays

Training programs

Discount platform access

Job summary

Edwardian Hotel Group is looking for a Guest Experience Supervisor at The Londoner, a luxury hotel in London. This role involves overseeing guest check-in and check-out, while ensuring a high standard of service and satisfaction throughout the guest journey.

The ideal candidate will possess strong communication skills and have experience in a high-end hospitality environment. Company benefits include competitive salary, 28 days of holiday, and various training programs for professional development.

Qualifications

• Experience in a luxury hotel or high-end hospitality environment.
• Professional appearance, impeccable manners, and warm personality.
• Ability to inspire and support a team while maintaining high performance.

Responsibilities

• Welcome guests with warmth and professionalism.
• Oversee check-in, check-out, and lobby presentation.
• Train, mentor, and motivate team members to uphold 5-star standards.
• Resolve guest concerns with empathy and swift problem-solving.

Skills

Strong communication

Guest-facing confidence

Solutions-focused

Leadership skills

Service excellence

Job description

Edwardian Hotel Group is looking for a Guest Experience Supervisor at The Londoner, a luxury hotel in London. This role involves overseeing guest check-in and check-out, while ensuring a high standard of service and satisfaction throughout the guest journey.

The ideal candidate will possess strong communication skills and have experience in a high-end hospitality environment. Company benefits include competitive salary, 28 days of holiday, and various training programs for professional development.