Luxury Front Office Supervisor: Elevate Guest Experience

Six Senses London; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary package

33 days paid holiday per year

Global career development

Hotel & dining discounts

Complimentary nights at Six Senses

Wellbeing programs

Pension and life insurance

Job summary

Six Senses London seeks a Front Office Supervisor to lead guest check-in/check-out with a focus on exceptional service and safety. You will supervise reception staff, manage billing, and coordinate VIP and group arrivals to ensure flawless guest experiences.

The role requires 2+ years in luxury hotels, fluency in English, and strong MS Office skills. The position offers comprehensive benefits and development opportunities within Six Senses and IHG properties worldwide.

Qualifications

• High school diploma or equivalent and at least 2 years’ experience in a similar or greater role in luxury hotels

Responsibilities

• Greet guests on arrival and conduct check-in and registration procedures efficiently and friendly.
• Manage billing, collect keys, minimize rebates at check-out, and bid guests farewell.
• Review arrivals and departures to plan for the next day’s activities; coordinate arrivals, departures and billing requirements.
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
• Assist in scheduling, training and providing feedback to Front Office Receptionists.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
• Knowledge and strict adherence to LQA standards.

Skills

Fluent in English

Education

High school diploma or equivalent; Hospitality diploma/degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Six Senses London seeks a Front Office Supervisor to lead guest check-in/check-out with a focus on exceptional service and safety. You will supervise reception staff, manage billing, and coordinate VIP and group arrivals to ensure flawless guest experiences.

The role requires 2+ years in luxury hotels, fluency in English, and strong MS Office skills. The position offers comprehensive benefits and development opportunities within Six Senses and IHG properties worldwide.