Luxury Front Desk Supervisor

Axiom Hospitality; Greater London; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Staff hotel rates

Free meals on duty

Uniform dry cleaning

Axiom Xcape stay

Wagestream access

Employee Assistance Line

Résumé du poste

Middle Eight, a luxury hotel in Covent Garden, London, is seeking a proactive Front Office professional to lead the Reception team and maintain five-star standards. Reporting to the Front Office Manager, you will guide the desk through busy periods, ensure smooth check-ins and create a personalised guest experience from arrival to departure.

You’ll need to be outgoing, calm under pressure and skilled at delivering confident, warm service.

Responsabilités

• Welcome guests with warmth and confidence, creating a personal experience from arrival to departure.
• Get to know our guests: remember names, notice preferences and turn thoughtful details into memorable stays.
• Supervise daily Reception operations, including check-ins, check-outs, payments, cashiering, accurate records and clear shift handovers.
• Help with rotas, training, coaching and appraisals, building confidence and consistency across the team.
• Handle questions and complaints with empathy and good judgement, record feedback and maintenance issues.

Description du poste

Middle Eight, a luxury hotel in Covent Garden, London, is seeking a proactive Front Office professional to lead the Reception team and maintain five-star standards. Reporting to the Front Office Manager, you will guide the desk through busy periods, ensure smooth check-ins and create a personalised guest experience from arrival to departure.

You’ll need to be outgoing, calm under pressure and skilled at delivering confident, warm service.