Luxury Night Concierge — Craft Extraordinary Residences

Six Senses London; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

Up to 33 days paid holiday per year

Global career development across Six S

Hotel & dining discounts across Six S

Complimentary nights at Six Senses

Enhanced family leave

Pension and life assurance

Wellbeing programs and support

Travel season ticket loans

Medicash health plan

Community & volunteering opportunities

Employee assistance and wellness app

Job summary

Six Senses London is seeking a dedicated Residences Night Concierge to deliver exceptional resident experiences across luxury accommodations. You will respond to requests, provide personalised recommendations, and coordinate transfers and services with various teams to ensure seamless stays.

You will use MS Office and hotel systems, maintain strong knowledge of local attractions, and uphold Six Senses standards while supporting residents in a fast-paced, luxury environment.

Qualifications

• High school diploma or equivalent with at least 1 year experience in a luxury/hospitality setting.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Proficiency with MS Office and familiarity with hotel systems (POS, PMS, CRM).
• Excellent English communication; additional language is a plus.

Responsibilities

• Respond to residents' requests accurately by assessing needs and offering personal recommendations to maximise satisfaction.
• Assist residents with inquiries related to residences and hotel services, hours of operations, and events.
• Coordinate with departments for transfers and arrange travel accommodations as needed.
• Maintain up-to-date knowledge of local attractions, restaurants, and neighbourhood points of interest.
• Adhere to Six Senses guidelines and LQA standards; uphold high service standards.
• Safeguard safety, security and emergency procedures and provide professional, courteous service.

Skills

MS Office

Guest service

Problem solving

Multi-tasking

English communication

Education

High school diploma

Hospitality diploma/degree (preferred)

Tools

POS systems

PMS

CRM platforms

Residential portal

Job description

Six Senses London is seeking a dedicated Residences Night Concierge to deliver exceptional resident experiences across luxury accommodations. You will respond to requests, provide personalised recommendations, and coordinate transfers and services with various teams to ensure seamless stays.

You will use MS Office and hotel systems, maintain strong knowledge of local attractions, and uphold Six Senses standards while supporting residents in a fast-paced, luxury environment.