Luxury Front Office Manager: Elevate Guest Experience

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

MOstay complimentary nights

50% F&B & Spa discount on property

Special MO discounted rate at Anytime

Westfield Healthcare cash plan

Length of Service up to 33 days

Job summary

Mandarin Oriental Hyde Park in London is seeking a dedicated Front Office Manager to lead the Front Office team and uphold luxury guest service standards.

The role covers supervising arrivals and departures, driving guest satisfaction, maintaining lobby presence, and ensuring compliance with LQA and Forbes service standards while maximizing commercial performance through effective room inventory and upselling.

Qualifications

• Front Office leadership and guest service experience.
• Strong leadership and team development skills.
• Knowledge of luxury hospitality standards.

Responsibilities

• Lead, motivate and develop the Front Office team to deliver exceptional service and luxury standards.
• Oversee arrivals, departures and guest interactions, resolving issues to ensure guest satisfaction.
• Drive service standards (LQA/Forbes) using feedback to identify improvement opportunities.
• Oversee room inventory, allocations and upselling in collaboration with other departments.
• Ensure smooth Front Office operations including staffing, rosters, payroll controls, billing accuracy and cash handling.

Job description

Mandarin Oriental Hyde Park in London is seeking a dedicated Front Office Manager to lead the Front Office team and uphold luxury guest service standards.

The role covers supervising arrivals and departures, driving guest satisfaction, maintaining lobby presence, and ensuring compliance with LQA and Forbes service standards while maximizing commercial performance through effective room inventory and upselling.